▲ Spex产品线品牌升级为Cole-Parmer

From Spex to Cole-Parmer: Q&A

自2023年9月1日起，Spex 样品前处理产品线升级为Cole Parmer。产品品牌从Spex SamplePrep变更为Cole Parmer，但是我们与经销商的合作方式依旧。在这里我们列举出一些常见问答。

Q. Why are you changing the name of the brand from Spex SamplePrep to Cole-Parmer?

为何要把品牌名称从Spex SamplePrep改为Cole Parmer？

Over the years, we have acquired many high-quality and reputable brands. Spex SamplePrep is one of those brands. We continue to move forward with our strategy of consolidating our complementary brands under one world-class brand name, enabling us to offer a single and significant brand experience. Through one brand, we can speak in one voice to you through our team of experts who provide support in product selection, usage, and troubleshooting to empower you to run your laboratory more efficiently. This allows for an organized product portfolio and gives us the opportunity to continue to refine our service to you. We intend to give you the convenience you deserve; to find what you need as quickly as possible, so you can focus on your day-to-day tasks.

多年来，我们并购了许多高质量、信誉良好的品牌。Spex就是其中之一。我们将继续推进我们的战略：将我们互补的品牌整合为一个世界级的品牌名称。通过品牌整合，我们可以给到用户更好的产品支持，使用户在产品选择、使用和故障排除方面得到更好的支持，从而能高效地运行实验室。

Q. Will the part numbers change? 

零件号会改变吗？

No, the part numbers will not change. You can continue to use the same part numbers when placing your orders on spexsampleprep.com or purchasing on coleparmer.com. 

零件的型号、货号不会发生变化，零件的一些品牌标识会逐步进行调整改变。

Q. Will manufacturing of the Spex SamplePrep products change? 

产品的制造地是否会发生变化?

No, we will continue to manufacture the products in Metuchen, New Jersey. The entire engineering, manufacturing, warehousing, and shipping teams will remain the same and continue to be managed by our Production Manager, Rashiem Page.

不会，我们将继续在新泽西的 Metuchen。全部的工程师、生产、仓储、物流团队将保持不变，并继续由我们的生产经理 Rashiem Page管理团队。

Q. Will all the literature, manuals and logos be updated? 

所有的资料、手册和标识都会更新吗？

Yes, where appropriate, new literature and manuals will be issued and logos/branding updated.

是的，所有的文献，手册，品牌，徽标等都会更新。

Q. Will my interactions and contacts with Spex SamplePrep change? 

我们与Spex沟通方式会发生变化么？

No, your interactions with Spex SamplePrep will not change. You can continue to collaborate with the same team members and support services. You will also be able to use the same website, phone numbers, quoting and ordering processes, account numbers, purchase orders, and payment methods as before.

不会，您可以继续与相同的渠道和支持团队进行沟通。您还可以使用原有的网站、电话号、报价和订购流程、帐号、采购订单和付款方式。

Q. Who should I call for orders, service or technical support?

我应该向谁订购产品、服务或技术支持？

You can continue to call your salesperson, service teams and support rep as you did previously. You can use the same numbers with the same excellent service!

您可以继续像以前一样致电销售人员、服务团队和支持代表。您可以使用相同的号码和其他联系方式。

Q. If I would like to check the status of my order or my service request, do I need to do anything different?

如果我想查看我的订单或服务请求的状态，我需要做的事和以往有所不同么？

No, you do not need to make any changes to the way you interact with Spex SamplePrep because of this change.

不，您不需要因品牌升级做出此方面的调整。

Please do not hesitate to reach out to us with your questions. As always, we appreciate your business and value you as a loyal customer.

如果您还有任何其他问题，可以随时与我们联系。

关于 Antylia

About us

Antylia Scientific®是生命科学领域的全球开拓者，多样化的产品涵盖了实验室仪器与耗材、试剂标准品、诊断和环境类产品等，致力于服务制药、医疗、科研院所、环境以及各类工业细分市场。前身为科尔帕默，我们拥有广受市场认可的知名品牌和产品组合，如环境采样和测试创新者EnvironmentalExpress®；可追踪的实时监测和冷链储存专家Traceable®；我们的标液和诊断测试专家SPEX®和ZeptoMetrix® ；以及我们的实验室通用仪器与耗材品牌Cole-Parmer®。